Strategic grouping of Indian Public Sector Banks (PSBS) : service quality and financial performance
Purnendu Paul, S.K. Bose, Supriyo Roy and R.S. Dhalla
| Year of publication: |
2021
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|---|---|
| Authors: | Paul, Purnendu ; Bose, S. K. ; Roy, Supriyo ; Dhalla, R. S. |
| Published in: |
Total quality management & business excellence. - Abingdon : Routledge, Taylor & Francis Group, ISSN 1478-3371, ZDB-ID 2129076-3. - Vol. 32.2021, 8, p. 898-920
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| Subject: | benchmarking | data envelopment analysis | Multi-dimensional co-plot analysis | service quality | SERVQUAL | strategic grouping | Dienstleistungsqualität | Service quality | Data-Envelopment-Analyse | Data envelopment analysis | Indien | India | Benchmarking | Bank | Performance-Messung | Performance measurement | Unternehmenserfolg | Firm performance | Öffentliche Bank | Public bank | Wettbewerbsstrategie | Competitive strategy |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/14783363.2019.1651196 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012513934