Strategic positioning, human capital, and performance in service organizations: a customer interaction approach
| Year of publication: |
2004
|
|---|---|
| Authors: | Skaggs, Bruce C. ; Youndt, Mark |
| Published in: |
Strategic management journal. - Chichester [u.a.] : Wiley, ISSN 0143-2095, ZDB-ID 1644051. - Vol. 25.2004, 1, p. 85
|