Strategic Processes and Turning Points in ICT Business: Case Nokia

Nokia is one of the pioneering companies in ICT, especially in the mobile phone business. Nokia has 30 years experience in mobile phones. This research explores the strategic turning points of this history, providing applicable findings for other mobile phone companies and the needs of information communication technology (ICT) in general. This article shows that strategic turning points in this case follow technical turning points in the systems and platforms of mobile phones. Furthermore, the article considers and analyses the specific features of turbulence in the business and industry of mobile phones.