Strategies for Defusing Customer Defections - Rather than complain, most dissatisfied customers quietly source new suppliers. Rather than obtain client feedback, most sellers assume that "no news is good news"--until the bomb goes off.
|Year of Publication:||
|Contributors:||Hopkins, Edward J.|
|Type of Publication:||Article|
|Title record from database:|| OLC-SSG Economic Sciences|
|Availability:||More access options|
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