Strategies to improve customer service in delivery time slot management
Armando Peixoto, Sara Martins, Pedro Amorim and Andreas Holzapfel
| Year of publication: |
2024
|
|---|---|
| Authors: | Peixoto, Armando ; Martins, Sara ; Amorim, Pedro ; Holzapfel, Andreas |
| Published in: |
International transactions in operational research : a journal of the International Federation of Operational Research Societies. - Oxford : Wiley-Blackwell, ISSN 1475-3995, ZDB-ID 2019815-2. - Vol. 31.2024, 2, p. 692-720
|
| Subject: | attended home delivery | online retail | time slot | vehicle routing | Kundenservice | Customer service | Tourenplanung | Vehicle routing problem | Online-Handel | Online retailing | Einzelhandel | Retail trade | Electronic Commerce | E-commerce | Lebensmitteleinzelhandel | Food retailing | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1111/itor.13371 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014441120