Strategising IT service management through ITIL implementation : model and empirical test
Tom R. Eikebrokk and Jon Iden
| Year of publication: |
March-April 2017
|
|---|---|
| Authors: | Eikebrokk, Tom R. ; Iden, Jon |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 28.2017, 3/4, p. 238-265
|
| Subject: | IT service management | ITSM | Information Technology Infrastructure Library | ITIL | the ITIL implementation project model | IT function | information systems strategising | Informationsmanagement | Information management | Dienstleistungsmanagement | Service management | Informationstechnik | Information technology | IT-Management | IT management | Informationssystem | Information system | IT-Dienstleister | IT service provider |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/14783363.2015.1075872 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011723559