Streamlining library services : what we do, how much time it takes, what it costs, how we can do it better

XVIII, 269 S. : Ill., graph. Darst.

The roots of scientific management -- The impact of technology : environments, productivity, and staff roles -- Identifying targets of opportunity -- Identifying the problem : diagnostic tools -- Preparing for a study -- Block diagram -- Tools for process analysis -- Tools for special situations -- Forms and templates -- Tracking systems : throughput/delay analysis -- Self-administered diary studies -- Work sampling -- Direct time study -- Costs -- Assessing current activities -- Designing streamlined activities -- Implementing new activities -- Managing organizational change. - Includes bibliographical references and index. - Rev. ed. of: Scientific management of library operations. 2nd ed. 1982