Stress on the Ward – An Empirical Study of the Nonlinear Relationship between Organizational Workload and Service Quality
Year of publication: |
2011
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Authors: | Kuntz, Ludwig ; Mennicken, Roman ; Scholtes, Stefan |
Publisher: |
Essen : Rheinisch-Westfälisches Institut für Wirtschaftsforschung (RWI) |
Subject: | Service quality | service outcomes | organizational workload | hospital capacity planning | behavioral operations | stress |
Series: | Ruhr Economic Papers ; 277 |
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Type of publication: | Book / Working Paper |
Type of publication (narrower categories): | Working Paper |
Language: | English |
ISBN: | 978-3-86788-322-1 |
Other identifiers: | 72229462X [GVK] hdl:10419/61454 [Handle] RePEc:zbw:rwirep:277 [RePEc] |
Classification: | I12 - Health Production: Nutrition, Mortality, Morbidity, Substance Abuse and Addiction, Disability, and Economic Behavior ; M11 - Production Management ; M54 - Labor Management (team formation, worker empowerment, job design, tasks and authority, job satisfaction) |
Source: |
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Kuntz, Ludwig, (2011)
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Kuntz, Ludwig, (2011)
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Mennicken, Roman, (2011)
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Kuntz, Ludwig, (2011)
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Stress on the ward : evidence of safety tipping points in hospitals
Kuntz, Ludwig, (2015)
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Kuntz, Ludwig, (2011)
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