Structural equation modelling of service quality and corporate image that affect customer satisfaction in private nursing homes in the Bangkok metropolitan region
Lanchakorn Satsanguan, Wanno Fongsuwan and Jirasek Trimetsoontorn (Administration and Management College, King Mongkut's Institute of Technology, Ladkrabang, Thailand)
| Year of publication: |
January-March 2015
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|---|---|
| Authors: | Satsanguan, Lanchakorn ; Fongsuwan, Wanno ; Trimetsoontorn, Jirasek |
| Published in: |
Research journal of business management. - [New York, NY] : Academic journals, ISSN 1819-1932, ZDB-ID 2501899-1. - Vol. 9.2015, 1, p. 68-87
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| Subject: | Long-term care | corporate image | service quality | customer of nursing home | nursing home | customer satisfaction | Dienstleistungsqualität | Service quality | Pflegeheim | Nursing home | Kundenzufriedenheit | Customer satisfaction | Häusliche Pflege | Domestic care | Firmenimage | Corporate reputation | Krankenhaus | Hospital | Pflegeberufe | Nursing profession |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.3923/rjbm.2015.68.87 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011413705