Structuring a training-oriented high performance work system : a systematic review on frontline employees in the service sector
Year of publication: |
2021
|
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Authors: | Mathias, Maria Augusta Siqueira ; Fu, Na ; Oliveira, Otávio José de |
Published in: |
Human resource development review. - Thousand Oaks, Calif. : Sage, ISSN 1552-6712, ZDB-ID 2101109-6. - Vol. 20.2021, 4, p. 399-435
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Subject: | frontline employees | high performance work system | human resource development | service quality | systematic review | Dienstleistungsqualität | Service quality | Personalmanagement | Human Resource Management | Dienstleistungssektor | Service industry | Personalentwicklung | Human resource development | Arbeitszufriedenheit | Job satisfaction | Arbeitsorganisation | Work organization | Bibliometrie | Bibliometrics |
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