Student satisfaction and retention : impact of service quality and digital transformation
Md Shak Forid, Md Hafez, Wahiduzzaman Khan
| Year of publication: |
2022
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|---|---|
| Authors: | Forid, Md Shak ; Hafez, Md ; Khan, Wahiduzzaman |
| Published in: |
Marketing i menedžment innovacij : m&mi. - Sumy : [Verlag nicht ermittelbar], ISSN 2227-6718, ZDB-ID 2647971-0. - Vol. 13.2022, 4, p. 152-163
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| Subject: | tangibles | reliability | responsiveness | assurance | empathy | higher education | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Digitalisierung | Digitization | Studierende | Students | Hochschule | Higher education institution | Emotion | Qualitätsmanagement | Quality management | Arbeitszufriedenheit | Job satisfaction |
freely available
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.21272/mmi.2022.4-014 [DOI] hdl:11159/15926 [Handle] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014250232