A study of determinants of service quality and its role in customer satisfaction : a case of selected hotels in Sulaimaniyah, Kurdistan region of Iraq
Year of publication: |
2020
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Authors: | Singh, Mamta ; Kumar, Devendra |
Published in: |
Business and Economic Research : BER. - Las Vegas, Nev. : Macrothink Institute, ISSN 2162-4860, ZDB-ID 2640826-0. - Vol. 10.2020, 2, p. 64-85
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Subject: | Service quality | Hotel Industry | Tourism | Customer satisfaction | Sulaimaniyah | Dienstleistungsqualität | Hotellerie | Hotel industry | Kundenzufriedenheit | Tourismus | Qualitätsmanagement | Quality management |
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