• 1. Acknowledgements
  • 2. Executive summary
  • 3. The project
  • 4. Study overview
  • 4.1 Speed of transmission and service
  • 4.2 Transmitting and receiving agencies
  • 4.3 Central body
  • 4.4 Forms
  • 4.5 Informing addressee of right to refuse to accept a document
  • 4.6 Date of service
  • 4.7 Cost of service
  • 4.8 Service by post
  • 4.9 Direct service
  • 5 Methodology
  • 5.1 Methodology
  • 5.2 Survey form
  • 6 The results
  • 6.1 Speed of transmission and service (Articles 4 and 7)
  • 6.2 Transmitting and receiving agencies (Article 2)
  • 6.3 Central body (Article 3)
  • 6.4 Forms (Articles 4,6,7,8,10, Annexe)
  • 6.5 Informing addressee of right to refuse to accept a document (Article 8)
  • 6.6 Date of service (Article 9)
  • 6.7 Cost of service (Article 11)
  • 6.8 Service by post (Article 14)
  • 6.9 Direct service (Article 15)
  • 6.10 General narrative comments
  • 6.11 Sensitivity analysis
  • 7 Statistical data concerning the transmisssion and service of documents
  • 7.1 Methodology
  • 7.2 Survey form
  • 7.3 The results
  • 8 Referencies
  • Annex 1: List of E-mailaddresses used in the survey
  • Annex 2: Full set of literal narrative comments received