• EXECUTIVE SUMMARY
  • 1 INTRODUCTION
  • 2 METHODOLOGY
  • 3 NATIONAL PROVISIONS AGAINST UNFAIR COMMERCIAL PRACTICES
  • 3.1 Background
  • 3.2 National implementation of the UCPD
  • 3.3 National provisions against unfair commercial practices in financial services
  • 3.4 National provisions against unfair commercial practices in immovable property
  • 3.5 The concept of ‘consumer’ applied in financial services and immovable property
  • 3.6 Reasons for the application of national provisions against unfair commercial practices
  • 4 MOST COMMON UNFAIR COMMERCIAL PRACTICES
  • 4.1 Most common unfair commercial practices in financial services
  • 4.2 Most common unfair commercial practices in immovable property
  • 5 CONCLUSIONS AND RECOMMENDATIONS
  • ANNEX I: COUNTRY FACT SHEETS
  • ANNEX II: SURVEY QUESTIONNAIRES
  • ANNEX III: LITERATURE
  • ANNEX IV: OVERVIEW OF STAKEHOLDERS CONSULTED AND SURVEY RESPONDENTS