A study on the relationship between the voice of customer with the cost of quality in processes of professional higher education institutions
Rahul Mulay and Vandana Tandon Khanna
| Year of publication: |
October-December 2017
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| Authors: | Mulay, Rahul ; Khanna, Vandana Tandon |
| Published in: |
South Asian journal of management : SAJM. - Hyderabad : AMDISA, ISSN 0971-5428, ZDB-ID 2446149-0. - Vol. 24.2017, 4, p. 55-72
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| Subject: | Cost of Quality (CoQ) | Professional Higher Education | Quality Function Deployment (QFD) | Total Quality Management (TQM) | Voice of Customer (VoC) | Qualitätsmanagement | Quality management | Hochschule | Higher education institution | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Konferenzbeitrag ; Conference paper ; Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011888096