Successful loyalty in e-complaints : FsQCA and structural equation modeling analyses
Alberto Urueña, Antonio Hidalgo (Universidad Politécnica de Madrid, Madrid, Spain)
| Year of publication: |
2016
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|---|---|
| Authors: | Urueña, Alberto ; Higaldo, Antonio |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 69.2016, 4, p. 1384-1389
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| Subject: | Justice | Trust | Emotions | Loyalty | SEM | FsQCA | Beziehungsmarketing | Relationship marketing | Strukturgleichungsmodell | Structural equation model | Vertrauen | Confidence | Emotion | Gerechtigkeit | Konsumentenverhalten | Consumer behaviour | Verhalten in Organisationen | Organizational behaviour | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jbusres.2015.10.112 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011447294