Suggesting effective SPM model to explain, predict and close skills gap for front-line sales employees in retail sector : an integrative review and research
Priyanka Chhibber and Kamalpreet Kaur Paposa
| Year of publication: |
2024
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|---|---|
| Authors: | Chhibber, Priyanka ; Paposa, Kamalpreet Kaur |
| Published in: |
International journal of public sector performance management : IJPSPM. - Genève [u.a.] : Inderscience Enterprises, ISSN 1741-105X, ZDB-ID 2471977-8. - Vol. 13.2024, 4, p. 585-605
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| Subject: | retail sector | sales employees | skills | skill gap | mentoring | proficiency scale | SPM model | content validity ratio | CVR | selling skills | sales presentation skills | mentalising skills | career mentoring | psychosocial mentoring | Qualifikation | Occupational qualification | Coaching | Einzelhandel | Retail trade | Verkaufspersonal | Salespeople | Verkauf | Selling | Anforderungsprofil | Occupational profile | Personalentwicklung | Human resource development | Erwerbsverlauf | Occupational attainment | Betriebliches Bildungsmanagement | Employer-provided training |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJPSPM.2024.138762 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015071769