Supplier selection using grey theory: a case study from Indian banking industry

Purpose – As the suppliers of any organization are considered as the strategic partners and taken as the integral part of the supply chain network, hence it is very crucial decision to select the suppliers in order to get the competitive edge. Whenever, any organization select its suppliers then organization evaluates every supplier with respect to certain criteria, which are already listed in the organization’s policies. Since supplier selection is based on the evaluation of various attributes of each alternative; therefore this problem is a multi-attribute decision-making (MADM) problem. The purpose of this paper is to propose a model for selecting the best supplier. Design/methodology/approach – This paper reports the implementation of grey theory to choose the appropriate supplier with uncertain information. Grey values have been used to give the ratings and weightage to various criteria which are being used to evaluate the different supplier alternatives. And finally the grey possibility degree has been calculated to rate the various alternatives. Findings – This paper proposed a MADM model based on grey theory to select the optimal supplier and finally, the proposed model has been applied to select the best supplier for “optimizing digital banking” in the Indian context. Research limitations/implications – The selection criteria selected here through literature review may not fit the whole industry and moreover this paper can be extended into the field where multiple-supplier selection is required, like in manufacturing sector where the authors cannot rely always on single supplier. So, in that case the authors need to pick more than one best alternatives. Practical implications – The grey theory approach can be applied almost all the services industries, where the exact information about the suppliers in quantitative terms is very difficult to find. So the authors can use the grey numbers to rate the suppliers. Social implications – Since, the coming generation is more dependent on the internet banking, so it becomes very much necessary for the banking sector to update the existing system. Due to lack in technical skills, outsourcing the information technology and software development is the best option. Hence, Grey theory based model can be used in selecting the best supplier under uncertain information. Originality/value – Very few studies have been done in India using grey theory approach for supplier selection and moreover, to the best knowledge of the authors’ this is the first study which employs grey theory for selecting the best supplier in banking industry. Moreover the digital banking system is the future of banking industry, so every player should provide the digital banking structure in order to survive in the market.