Supply chain professionals : A study of competencies, use of technologies, and future challenges

Purpose – This paper aims to report the results of a study focusing on the competencies and skills of supply chain managers, their use of supply chain technologies and future challenges in supply chain management (SCM), including issues relating to globalisation, environment, and supply chain integration. Design/methodology/approach – The study uses a questionnaire survey to collect data from Australian supply chain professionals. A total of 921 surveys were mailed out and 148 responses were received, giving a response rate of 16 per cent. Findings – Communication and teamwork is identified as the most important competencies for successful supply chain integration. Knowledge of a broad range of technologies is considered essential; however, their use remains somewhat low. Environmental issues relating to the management of scarce resources are identified as having a significant impact on supply chain strategies. Research limitations/implications – The study adds to the literature on the above issues by providing empirical findings from an Australian context which can be used for comparative assessment against similar studies from other countries. Practical implications – The study provides insights for firms, industry associations, and governments by identifying the competencies and skills that are required to be developed for supply chain professionals. The findings also indicate the level of awareness and the extent of the adoption of information and communication technologies as well as the perceptions of supply chain professionals on the future challenges of SCM. Originality/value – The study is timely given the highly dynamic environment that businesses currently operate in and the challenges that it presents to supply chain professionals.