Supporting the Appropriation of ICT: End-User Development in Civil Societies

Information and Communication Technology (ICT) has become an important factor in ourpersonal lives as well as in our social organizations—at work, at home, in our hospitals, in thepolitical institutions and in the public media. While in work settings the dynamics of sharedbusiness goals, shared task systems, and professional delegation structures result in a relativelypredictable and organized design context, the more open-ended and less organized contexts ofhome or society present considerable challenges for applications of ICT.[...]