Systems Administration in Ontology-Based Applications: The Case of Citizen Relationship Management

A Citizen Relationship Management (OpenCiRM) system was built on a semantic web platform using model-driven development principles, to provide a government call center with operational agility and improved technical integration options. Business domain experts from municipal agencies administered the system by directly manipulating its ontology model. This paper highlights the new ontology engineering tasks and user roles that may emerge in organizations implementing the OpenCiRM system.

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Year of publication:	2016
Authors:	Alexandrova, Assia ; Iordanov, Borislav ; Abbas, Syed ; Upadrasta, Phani ; Sarasti, Michael ; Hilpold, Thomas
Published in:	International Journal of Public Administration in the Digital Age (IJPADA). - IGI Global, ISSN 2334-4539, ZDB-ID 2798015-7. - Vol. 3.2016, 2 (01.04.), p. 37-46
Publisher:	IGI Global
Subject:	Citizen Relationship Management \| Domain Modeling \| Model-Driven Development \| Ontology Engineering \| OWL \| Public Sector \| Semantic Web \| Systems Administration

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Type of publication:	Article
Language:	English
Other identifiers:	10.4018/IJPADA.2016040103 [DOI]
Source:	Other ZBW resources

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