Tech-touch balance in the service encounter : the impact of supplementary human service on consumer responses
Laurie Wu, Alei Fan, Yang Yang, Zeya He
| Year of publication: |
2022
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|---|---|
| Authors: | Wu, Luorong ; Fan, Alei ; Yang, Yang ; He, Zeya |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 101.2022, p. 110
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| Subject: | High-tech–high-touch | Human service | Service encounter | Service interaction | Service robot | Social value | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Kundenservice | Customer service | Konsumentenverhalten | Consumer behaviour | Dienstleistung | Services | Dienstleistungsmarketing | Services marketing | Dienstleistungssektor | Service industry | Sozialer Dienst | Social services |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2021.103122 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013271321