Technical Support Essentials : Advice You Can Use to Succeed in Technical Support

by Andres R. Sanchez; edited by Jeffrey Pepper, Clay Andres, Steve Anglin, Mark Beckner, Ewan Buckingham, Gary Cornell, Jonathan Gennick, Jonathan Hassell, Michelle Lowman, Matthew Moodie, Duncan Parkes, Jeffrey Pepper, Frank Pohlmann, Douglas Pundick, Ben Renow-Clarke, Dominic Shakeshaft, Matt Wade, Tom Welsh, Jim Markham, Katie Stence

There is currently no concise manual for support people on how to treat customers, management, colleagues, and customers. This book delivers 101 short and concise pieces of advice with actual examples that readers can use immediately to improve their technical support career. This book does not require cover-to-cover reading readers can skip around to find the information they most need to access at a given time. What you'll learn This book delivers short and concise advice with actual examples that readers can use immediately to improve their technical support career. Who is this book for? This book is for technical support managers and staff.

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Year of publication:	2009
Authors:	Sanchez, Andres R.
Other Persons:	Pepper, Jeffrey (ed.) ; Moodie, Matthew (ed.) ; Parkes, Duncan (ed.) ; Pohlmann, Frank (ed.) ; Pundick, Douglas (ed.) ; Renow-Clarke, Ben (ed.) ; Shakeshaft, Dominic (ed.) ; Wade, Matt (ed.) ; Welsh, Tom (ed.) ; Markham, Jim (ed.) ; Andres, Clay (ed.) ; Stence, Katie (ed.) ; Anglin, Steve (ed.) ; Beckner, Mark (ed.) ; Buckingham, Ewan (ed.) ; Cornell, Gary (ed.) ; Gennick, Jonathan (ed.) ; Hassell, Jonathan (ed.) ; Lowman, Michelle (ed.)
Publisher:	Berkeley, CA : Apress
Subject:	Informationstechnik
Description of contents:	Description [swbplus.bsz-bw.de]

Extent:	Online-Ressource (260 p, online resource)
Series:	SpringerLink / Bücher Springer eBook Collection / Professional and Applied Computing
Type of publication:	Book / Working Paper
Language:	English
ISBN:	978-1-4302-2548-5 ; 978-1-4302-2547-8
Other identifiers:	10.1007/978-1-4302-2548-5 [DOI]
Source:	ECONIS - Online Catalogue of the ZBW

Persistent link: https://www.econbiz.de/10013522871