Technology acceptance before and after COVID-19 : no-touch service from hotel robots
Year of publication: |
2022
|
---|---|
Authors: | Zhong, Lina ; Coca-Stefaniak, J. Andres ; Morrison, Alastair M. ; Yang, Liyu ; Deng, Baolin |
Published in: |
Tourism review. - Bingley : Emerald, ISSN 1759-8451, ZDB-ID 2412174-5. - Vol. 77.2022, 4, p. 1062-1080
|
Subject: | Artificial intelligence (AI) | COVID-19 | Hotels | Robots | Technology acceptance model (TAM) | Innovationsakzeptanz | Innovation adoption | Künstliche Intelligenz | Artificial intelligence | Roboter | Robot | Coronavirus | Hotellerie | Hotel industry | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour |
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