Technology Is Not Enough: Improving Performance by Building Organizational Memory - By nurturing five forms of knowledge retention, managers can build a collective corporate memory that permeates processes, products, services, and even distributed digital networks
|Year of publication:||
|Authors:||Cross, Rob ; Baird, Lloyd|
Sloan management review. - Cambridge, Mass. : Alfred P. Sloan School of Management, ISSN 0019-848X, ZDB-ID 2418484. - Vol. 41.2000, 3, p. 69-78
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