Technology, selection, and training in call centers
Inge Sieben, Andries de Grip, Jessica Longen, and Ole Sørensen
| Year of publication: |
2009
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|---|---|
| Authors: | Sieben, Inge ; Grip, Andries de ; Longen, Jessica ; Sørensen, Ole |
| Published in: |
ILR review : the journal of work and policy. - Thousand Oaks, Calif. : Sage Publications, ISSN 0019-7939, ZDB-ID 218617-2. - Vol. 62.2008/09, 4, p. 553-572
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| Subject: | Callcenter | Call centre | Informationstechnik | Information technology | Betriebliches Bildungsmanagement | Employer-provided training | Personalauswahl | Personnel selection | Welt | World | 2003-2006 |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003883039