Tell us again, how satisfied are you? : the influence of recurring posttransaction surveys on purchase behavior
Andrea Godfrey Flynn, Linda Court Salisbury, and Kathleen Seiders
| Year of publication: |
August 2017
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| Authors: | Flynn, Andrea Godfrey ; Salisbury, Linda Court ; Seiders, Kathleen |
| Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 20.2017, 3, p. 292-305
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| Subject: | satisfaction surveys | postservice satisfaction | service purchase behavior | relational communication | customer relationship management | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Zufriedenheit | Satisfaction | Befragung | Interview | Arbeitszufriedenheit | Job satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/1094670517690026 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011736766