Testing Hirschman's exit, voice, and loyalty model : citizen and provider responses to decline in public health services
Oliver James and Peter John
| Year of publication: |
2021
|
|---|---|
| Authors: | James, Oliver ; John, Peter |
| Subject: | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Kundenbindung | Customer retention | Exit-Strategie | Exit strategy | Gesundheitswesen | Health care system | Theorie | Theory | Großbritannien | United Kingdom |
freely available
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/10967494.2021.1878314 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012608731