Text mining approach to explore dimensions of airline customer satisfaction using online customer reviews
Filipe R. Lucini, Leandro M. Tonetto, Flavio S. Fogliatto, Michel J. Anzanello
| Year of publication: |
2020
|
|---|---|
| Authors: | Lucini, Filipe R. ; Tonetto, Leandro Miletto ; Fogliatto, Flavio Sanson ; Anzanello, Michel J. |
| Published in: |
Journal of air transport management. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6997, ZDB-ID 1208154-1. - Vol. 83.2020, p. 1-12
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| Subject: | Airline industry | Competitive advantages | Online customer reviews | Text mining | Kundenzufriedenheit | Customer satisfaction | Fluggesellschaft | Airline | Data Mining | Data mining | Online-Handel | Online retailing | Text | Luftverkehr | Air transport | Wettbewerbsvorteil | Competitive advantage | Konsumentenverhalten | Consumer behaviour | Personalisierung | Personalization | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jairtraman.2019.101760 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012170245