The age of intent : using artificial intelligence to deliver a superior customer experience

Foreword: Have your bot call my bot / by Thomas L. Friedman -- Part 1. The power of intent. "Get me what I want" -- Intent is fundamental -- Part 2. Applying intent in business. Virtual agents transform customer service -- The challenge of conversational commerce -- How bots and people work together -- The tantalizing promise of conversational platforms -- Part 3. Succeeding with virtual agents. Managing corporate resistance -- The architecture of the future -- The power of customer journey analytics -- Part 4. The virtual agent future. Conversation with chatbots is the future of business.