The antecedents of customer satisfaction and dissatisfaction toward various types of hotels : a text mining approach
Year of publication: |
May 2016
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Authors: | Xu, Xun ; Li, Yibai |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 55.2016, p. 57-69
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Subject: | Customer satisfaction | Customer dissatisfaction | Antecedents | Hotel type | Online reviews | Text mining | Data Mining | Data mining | Kundenzufriedenheit | Hotellerie | Hotel industry | Text | Dienstleistungsqualität | Service quality | Online-Handel | Online retailing | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Äthiopien | Ethiopia |
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