The antecedents of the employee loyalty-customer loyalty relationship
|Year of publication:||
|Authors:||Peloso, Antony Frederick|
Queensland University of Technology
|Subject:||Customer loyalty | Perceived service quality | Service climate | Employee loyalty | Job satisfaction | Employee self-efficacy | Employee empowerment | Behaviour-based evaluation | Direct leadership support | Senior leadership support | Work facilitation resources | Management customer orientation|
|Type of publication:||Book / Working Paper|
|Type of publication (narrower categories):||Thesis|
Peloso, Antony Frederick (2005) The antecedents of the employee loyalty-customer loyalty relationship. PhD thesis, Queensland University of Technology.
QUT Business School
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