• 1.1 The Directive
  • 1.2 The Study
  • 1.3 Data Collection Methods
  • 1.4 Communication Activity
  • 1.5 The Empirical Report
  • 2.1 Compliance with the Directive
  • 2.2 Member States’ schemes
  • 2.3 Core Questions on characteristics of the compensation schemes
  • 3.2 Applications under the directive in calendar years 2006 and 2007
  • 3.3 Requests for information in calendar years 2006 and 2007
  • 3.4 The number of decisions in calendar years 2006 and 2007
  • 3.5 Hearings held under the Directive in calendar years 2006 and 2007
  • 3.6 Compensation paid and claims made for calendar years 2006 and 2007
  • 3.7 Time taken for processing applications in calendar years 2006 and 2007
  • 3.8 Time taken to obtain supplementary information from Assisting Authorities when requested in the calendar years 2006 and 2007
  • 3.9 The time taken to reach decisions in calendar years 2006 and 2007
  • 3.10 Effects of Article 2 of the Directive
  • 3.11 Contact between Deciding and Assisting authorities and mutual perceptions of effectiveness
  • 3.12 Supplying information to claimants
  • 3.13 Standard forms introduced by the Directive
  • 3.14 Language difficulties
  • 3.15 Use of e-mail and fax in the calendar years 2006 and 2007
  • 3.16 The effectiveness of Central Contact Points (CCPs)