The beautiful, the cheerful, and the helpful : the effects of service employee attributes on customer satisfaction
Hean Tat Keh; Run Ren; Sally Rao Hill; Xuan Li
| Year of publication: |
2013
|
|---|---|
| Authors: | Keh, Hean Tat ; Ren, Run ; Hill, Sally Rao ; Li, Xuan |
| Published in: |
Psychology & marketing. - Hoboken, NJ : Wiley Blackwell, ISSN 0742-6046, ZDB-ID 226933-8. - Vol. 30.2013, 3, p. 211-226
|
| Subject: | Verkaufspersonal | Salespeople | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Einzelhandel | Retail trade |
| Extent: | Ill., graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009728509