The benefits of walking your talk : aggregate effects of behavioral integrity on guest satisfaction, turnover, and hotel profitability
Tony Simons, Judi McLean Parks, and Edward C. Tomlinson
| Year of publication: |
August 2018
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| Authors: | Simons, Tony ; McLean Parks, Judi ; Tomlinson, Edward C. |
| Published in: |
Cornell hospitality quarterly : CQ. - Thousand Oaks, Calif. : Sage, ISSN 1938-9655, ZDB-ID 2410284-2. - Vol. 59.2018, 3, p. 257-274
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| Subject: | leadership | organizational behavior | ethics | organizational culture and socialization | credibility | customer satisfaction | employee turnover | trust | other | Kundenzufriedenheit | Customer satisfaction | Unternehmenskultur | Corporate culture | Verhalten in Organisationen | Organizational behaviour | Hotellerie | Hotel industry | Vertrauen | Confidence | Arbeitszufriedenheit | Job satisfaction | Führungsstil | Leadership style | Unternehmensethik | Business ethics |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/1938965517735908 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011912810