The best service is no service : how to liberate your customers from customer service, keep them happy, and control costs
Bill Price, David Jaffe
| Year of publication: |
2008
|
|---|---|
| Authors: | Price, Bill ; Jaffe, David |
| Publisher: |
San Francisco, Calif. : Jossey-Bass |
| Subject: | verbraucherzufriedenheit | Kundenmanagement | Dienstleistung | Management | Consumer satisfaction | Customer services | Service industries |
| Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
| Extent: | XVII, 312 S. : Ill., graph. Darst. |
|---|---|
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Bibliographie |
| Language: | English |
| Notes: | Includes bibliographical references and index |
| ISBN: | 0-470-18908-8 ; 978-0-470-18908-5 |
| Classification: | Marketing |
| Source: |
Persistent link: https://www.econbiz.de/10004910141