THE BUSINESS INTELLIGENCE COMPETENCE CENTRE AS ANINTERFACE BETWEEN IT AND USER DEPARTMENTS INMAINTENANCE AND RELEASE DEVELOPMENT

The growing relevance, scale, and complexity of Business Intelligence (BI) entails the need to findagile and efficient solutions for the coordination of maintenance and release processes – underconsideration of the heterogeneity of the involved units on the IT and the business side. The financeindustry with its mature BI infrastructures and its highly turbulent business environment is aforerunner for these developments. Based on a survey among BI users in the finance sector, relevantproblem areas in the BI service provision are identified and structured.[...]