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Ghosts in the machine : how marketing and human capital investments enhance customer growth when innovative services leverage self-service technologies
Saldanha, Terence J. V., (2022)
Knowledge and innovation in the new service economy
Andersen, Birgitte, (2000)
Innovation, employment, and firm performance in the German service sector : with 30 tables
Kaiser, Ulrich, (2002)
The interactions between information and communication technologies and innovation in services : a conceptual typology
Nardelli, Giulia, (2015)
Innovation dialectics : an extended process perspective on innovation in services
Nardelli, Giulia, (2017)
The evolution of facility management business models in supplier-client relationships
Nardelli, Giulia, (2018)