The consequences of customer-oriented constructive deviance in luxury-hotel restaurants
Taeshik Gong, Chen-Ya Wang, Kangcheol Lee
| Year of publication: |
2020
|
|---|---|
| Authors: | Gong, Taeshik ; Wang, Chan-Ya ; Lee, Kangcheol |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 57.2020, p. 1-10
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| Subject: | Customer-oriented constructive deviance | Customer gratitude | Employee guilt | Service climate | Ethical climate | Arbeitsverhalten | Work behaviour | Beziehungsmarketing | Relationship marketing | Gastronomie | Restaurant industry | Betriebsklima | Work climate | Verkaufspersonal | Salespeople | Kundenzufriedenheit | Customer satisfaction | Unternehmensethik | Business ethics | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2020.102254 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012305401