The contribution of sustainable practices to the creation of memorable customer experience : empirical evidence from Michelin Green Star restaurants
Angelo Bonfanti, Giovanna Bagnato, Vania Vigolo
Year of publication: |
2025
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Authors: | Bonfanti, Angelo ; Bagnato, Giovanna ; Vigolo, Vania |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier Science, ISSN 0278-4319, ZDB-ID 2027743-X. - Vol. 126.2025, Art.-No. 104110, p. 1-11
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Subject: | Dining experience | Luxury restaurant | Memorable customer experience | Michelin Green Star restaurants | Sustainable practices | Upscale restaurant | Gastronomie | Restaurant industry | Konsumentenverhalten | Consumer behaviour | Nachhaltige Entwicklung | Sustainable development | Beziehungsmarketing | Relationship marketing | Umweltmanagement | Environmental management | Kundenzufriedenheit | Customer satisfaction | Luxusgüter | Luxury goods | Öko-Produkt | Sustainable product | Nachhaltigkeit | Sustainability |
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