The "control tower" approach to optimising complex service delivery performance
Year of publication: |
2013
|
---|---|
Authors: | Meekings, Alan ; Briault, Steve |
Published in: |
Measuring business excellence : the journal of organizational performance management. - Bingley : Emerald Group Publ., ISSN 1368-3047, ZDB-ID 2038133-5. - Vol. 17.2013, 3, p. 15-27
|
Subject: | Organizational performance | Performance | Hospitals | Improvement | Management information | Operations management | Service delivery | Health services sector | Krankenhaus | Hospital | Dienstleistungssektor | Service industry | Dienstleistungsqualität | Service quality | Gesundheitswesen | Health care system | Performance-Management | Performance management | Unternehmenserfolg | Firm performance | Öffentliche Dienstleistung | Public services | Prozessmanagement | Business process management | Performance-Messung | Performance measurement | Qualitätsmanagement | Quality management | Gesundheitsversorgung | Health care |
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