The critical determinants of service quality : importance and effect ; a study in China
Xian Lily Wang, Barry Davies and Christine Williams
| Year of publication: |
2009
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|---|---|
| Authors: | Wang, Xian Lily ; Davies, Barry ; Williams, Christine |
| Published in: |
The journal of retail marketing management research : JRMMR. - Hatfield, ISSN 1752-6183, ZDB-ID 2420635-0. - Vol. 2.2009/10, 1, p. 95-121
|
| Subject: | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Privatkundengeschäft | Personal banking | China |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003838105