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Do you know your valuable customers?
Wilhelm, Stefan, (2013)
Strategic customer engagement marketing : a decision making framework
Alvarez-Milán, Agarzelim, (2018)
Can strategic customer behavior speed up product innovation?
Liang, Chao, (2018)
The customer centred strategy : thinking strategically about your customers
Jenkins, Mark, (1997)
Cognitive mapping
Jenkins, Mark, (2002)
Technological discontinuities and competitive advantage : a historical perspective on Formula 1 motor racing 1950 - 2006
Jenkins, Mark, (2010)