The customer satisfaction-customer loyalty relationship: Reassessing customer and relational characteristics moderating effects
| Year of publication: |
2012
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|---|---|
| Authors: | Gonçalves, Helena Martins ; Sampaio, Patrícia |
| Published in: |
Management decision : MD. - Bradford : Emerald, ISSN 0025-1747, ZDB-ID 4119460. - Vol. 50.2012, 9 (12.10.), p. 1509-1527
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