The dehumanization of service robots influences hospitality consumption emotion
Jingyu Liu, Lingxu Zhou, Liu Yang, Deguang Liu
| Year of publication: |
2024
|
|---|---|
| Authors: | Liu, Jingyu ; Zhou, Lingxu ; Liu, Yang ; Liu, Deguang |
| Subject: | Service robot | Consumption emotion | Dehumanization | Perceived autonomy | Emotion | Konsumentenverhalten | Consumer behaviour | Roboter | Robot | Dienstleistungsqualität | Service quality | Krankenhaus | Hospital |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2024.103707 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015069862