The design of software-agent architecture for customer relationship management in utility service-based business
Year of publication: |
2014
|
---|---|
Authors: | Hwang, Jing-Jang ; Chuang, Ta-Tao ; Nakatani, Kazuo ; Yeh, Wen-Hung |
Published in: |
International journal of business and systems research. - Genève : Inderscience Enterprises, ISSN 1751-200X, ZDB-ID 2422801-1. - Vol. 8.2014, 3, p. 256-277
|
Subject: | information integration | customer relationship management | CRM | software agent | utility service-based business | XML | Software | Beziehungsmarketing | Relationship marketing | Elektronischer Datenaustausch | Electronic data interchange |
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