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Quality : a critical introduction
Beckford, John, (1998)
Improving quality and operational performance of service organizations : an empirical analysis using repeated cross-sectional data of U.S. firms
Parast, Mahour Mellat, (2024)
A signalling framework for drivers of ISO 9000 certification in services and manufacturing
Mangiarotti, Giovanni, (2013)
Differential effects of corporate social responsibility on downsizing: Evidence from the United States
Pekovic, Sanja, (2022)
The effect of knowledge management on environmental innovation : The empirical evidence from France
Stanovcic, Tatjana, (2015)
Customer orientation and firm’s business performance : A moderated mediation model of environmental customer innovation and contextual factors
Pekovic, Sanja, (2016)