The development and diffusion of customer relationship management (CRM) intelligence in business-to-business environments
| Year of publication: |
2013
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|---|---|
| Authors: | Stein, Alex D. ; Smith, Michael F. ; Lancioni, Richard A. |
| Published in: |
Industrial marketing management : the international journal for industrial and high-tech firms. - New York, NY [u.a.] : Elsevier, ISSN 0019-8501, ZDB-ID 1201244. - Vol. 42.2013, 6, p. 855-861
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