The development of IT service quality standards in China
Year of publication: |
2014
|
---|---|
Authors: | Gallivan, Mike ; Tao, Chen |
Published in: |
Information systems outsourcing : towards sustainable business value. - Berlin : Springer, ISBN 3-662-43819-4. - 2014, p. 349-368
|
Subject: | IT-Dienstleister | IT service provider | IT-Management | IT management | Standardisierung | Standardization | Qualitätsmanagement | Quality management | China |
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