The differential effects of online peer review and expert review on service evaluations : the roles of confidence and information convergence
Year of publication: |
November 2018
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Authors: | Keh, Hean Tat ; Sun, Jin |
Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 21.2018, 4, p. 474-489
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Subject: | information source | experience service | credence service | confidence | online marketing | Konsumentenverhalten | Consumer behaviour | Online-Marketing | Internet marketing | Dienstleistungsqualität | Service quality | Vertrauen | Confidence | Kundenzufriedenheit | Customer satisfaction | Experiment |
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